Clarity Global is an online payment service. We transfer money to 180 countries globally within seconds. There is a list of frequently asked questions to help you use the service faster and simpler. Please contact the customer support team if you can not find an answer.

How do I make an international bank transfer?

It’s so easy to make international bank transfers using our website.

Just follow these simple steps:

1) Login or sign up for a Clarity Global Inc account (it takes just 2 minutes to create an account).
2) Select the country and amount you want to send.
3) Enter your recipient’s details (name, address, phone number) and bank details (bank name, IBAN, and SWIFT code).
4) Pay for your transaction!

Is there a limit on the maximum amount that I can send?

The maximum amount you can send via bank transfer depends on the country you’re sending to, the country you’re sending to, the payment option you choose, and our local partner’s transaction limits.

How does Clarity Global Inc protect my privacy?

The security and privacy of our customers are of the utmost importance to Clarity Global. You can read more about our privacy policy on the policy page

How long will my transfer take?

The amount of time a transfer takes can depend on the currency, destination, and receiving bank. Therefore, the funds will arrive in your account based on all those factors. We are doing our best to get your money where it needs to be as quickly as possible!

What countries can I send money to with Clarity Global Inc?

You can send money to over 180 countries worldwide with Clarity Global Inc.

What are the benefits of using Clarity Global Inc over my bank?

You’ll avoid paying high transfer fees and have the constant support of our dedicated support team. With our highly competitive exchange rates and fast, free transfers, you can save a considerable amount on your international money transfers.

How is Clarity Global Inc. regulated?

Clarity Global Inc. is regulated as an authorized Money Services Business (MSB) by the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC). Registration # M22927420.

How does Clarity Global Inc. secure my money?

While in your Clarity Global Inc. account, your funds are held in an authorized bank in the EEA (European Economic Area). They are protected through a process known as safeguarding, wherein Clarity Global Inc. segregates 100% of client funds from the company’s operating accounts. This is in line with Canadian regulations and the highest security standards in the banking industry.

How long do transfers take?

Depending on the type of transfer, it can take between 1 to 3 business days.

If you have initiated a transfer and more than three business days have passed, please contact us with the payment confirmation, and we will look into it for you.

What is the difference between local and international transfers?

Both transactions transmit electronic instructions over a secure network to make cash available in a recipient's account. The difference is in the network they use and the security verification required, which can affect the cost and transfer time.

Domestic wire transfers in the US use either the CHIPS or the Fedwire systems. In the EU, local transactions use the SEPA network. In the UK, local payments use the CHAPS system.

Most international wire transfers are communicated via SWIFT, a network of over 10,000 banks and financial institutions spread over 200 countries.

What should I do if I have not received an activation link?

Please check your spam folder. If you still haven't received the activation email, please email us at [email protected], and our team will assist you.

What are the permitted industries?

Clarity Global Inc. accepts business accounts in numerous industries.

During the onboarding process, you will be asked to provide details related to your industry, which will give us the necessary information to determine your eligibility.

You may also contact our sales team with any questions regarding the requirements for your industry or refer to the respective section on our website: https://clarityglobalinc.com/customer-acceptance-guidlines

In what cases may my account with Clarity Global be closed?

Your account with Clarity Global can be terminated under the following circumstances:

1. Voluntary Termination by You. You can terminate your account at any time by notifying Clarity Global via email.

2. Involuntary Termination by Clarity Global:

  • Clarity Global reserves the right to terminate your account with one month's prior notice sent by email.
  • Immediate suspension or termination may occur if there are reasonable beliefs of illegal activities, non-compliance with laws, fraudulent behavior, identity verification issues, false information, legal disputes, or if required by applicable legislation.
  • Inactivity (no transactions) for at least 5 months may result in termination, with a one-month notice provided.

In summary, your account can be terminated voluntarily by you with a notice period or involuntarily by Clarity Global for various reasons, including legal compliance, fraudulent activities, identity verification issues, legal disputes, or prolonged inactivity. Termination procedures involve processing outstanding transactions and returning the remaining balance minus applicable fees.

How can I contact Clarity Global team if my transfer is delayed?

To contact our team regarding a delayed transfer, please email [email protected] or reach out through our live chat support, which is available on our website at clarityglobalinc.com. We appreciate your patience and are committed to assisting you promptly.

What documents do I need to provide for my transactions?

Documents supporting the legitimacy and nature of the transaction, like invoice and contract copy, may be required.

Also, depending on the nature of the transaction, our partner banks may additionally request:

  • Proof of Identity: Provide company identification documents.
  • Passport of UBO/Director: Provide the passport of the Ultimate Beneficial Owner (UBO) or Director.
  • Source of Funds (SOF): Include bank statement, loan agreement, sale of an asset documentation, etc.

Please note that all documents are requested to facilitate a smooth compliance process.

Did not find the answer?

Ask the Clarity Global team!

Send: Success!

Thank you.

Your message was sent successfully.