The PSR has introduced reimbursement rules for eligible victims of authorised push payment scams. If you have fallen victim to an APP scam, you may be eligible to submit a claim.
The Payment Systems Regulator (PSR) has introduced new reimbursement rules for eligible victims of authorised push payment scams (APP Scam Reimbursement Rules), which have taken effect on 7 October 2024.
Under these rules, if you are a consumer or micro-enterprise, or charity and have fallen victim to an authorised push payment scam from 7 October onwards, you may be eligible to submit a reimbursement claim to your payment service provider for up to £85,000.
To submit an APP Scam reimbursement claim to Clarity Global Inc., please use this online form. Before completing the form, please ensure you have reviewed the information below, as only claims that meet all regulatory requirements will be considered for approval.
Please see the information below for details on eligibility criteria, circumstances in which a claim may be denied, and instructions for submitting a claim to Clarity Global Inc.
An APP (Authorised Push Payment) scam, also known as a bank transfer scam, occurs when an individual or organization is deceived into transferring money to a fraudster's account. The fraudster typically impersonates a trusted party, such as a vendor, supplier, or even a family member or friend.
The scam often begins with contact via email, phone, or text, where the fraudster provides false information, such as fake invoices or payment requests. Victims are urged to make payments under the pretense of urgency or other time-sensitive circumstances.
To manipulate the victim, the fraudster may use tactics like creating a false sense of urgency, threatening legal action or penalties, or offering fake assurances of security or legitimacy. Once the payment is made, the fraudster quickly withdraws the funds, making it difficult for the victim to recover their money.
If you have been the victim of an APP Scam from 7 October 2024, you may be able to submit a reimbursement claim to us if the following has occurred:
If your claim meets the requirements set out above and no exceptions under the APP Scam Reimbursement Rules apply, then the final reimbursable amount (as determined by our investigation) will be paid to you within five (5) business days of receiving the claim (unless we are permitted to extend this timeframe under the APP Scam Reimbursement Rules).
Please note that an excess of up to £100 will be applied to an APP Scam claim if you are not a vulnerable customer. This amount will be deducted from the amount reimbursed to you.
Your APP Scam claim may be rejected in such cases:
Please note that the above list is not exhaustive, and there may be other reasons why your APP Scam claim may not be approved. Each claim is assessed individually based on the applicable APP Scam regulations, and approval will only be granted if all regulatory requirements are met.
The Consumer Standard of Caution outlines the responsibilities customers are expected to follow. If a customer fails to meet these requirements due to gross negligence, their APP Scam reimbursement claim may be denied by the payment service provider under this exception.
Customers are expected to:
This exception does not apply if the customer was vulnerable at the time the transaction occurred.
Starting from 7 October 2024, customers with eligible APP Scam claims (i.e., claims that meet all the requirements outlined above) will be able to complete an online claim form. Please note that to investigate an APP Scam claim, we may need to share personal information, such as your name and account details, with the receiving payment service provider.
To submit an APP Scam reimbursement claim to Clarity Global Inc, please use this online form.
If you are dissatisfied with the outcome of your APP Scam claim, you can follow our existing complaints process and submit your complaint via dispute@clarityglobalinc.com or phone number +17788193278 during our office hours 8.00-17.00 CET, Monday-Friday.
To help protect yourself from APP Scams, we recommend taking the following proactive steps:
Cyber fraud involves fraudulent activity conducted online, using the internet or technology to deceive individuals and organizations into providing sensitive information. This includes phishing scams, identity theft, hacking, and malware attacks. Cyber fraud can be perpetrated by individuals or organized groups targeting entities with weak security defenses.
Common examples include phishing emails, fake websites, and ransomware attacks, which can lead to financial losses, reputational damage, and legal implications. To prevent cyber fraud, keep software up to date, use strong and unique passwords, enable two-factor authentication, and be cautious of suspicious emails and messages.
Account takeover occurs when criminals gain unauthorized access to a customer's account, often through phishing, social engineering, or hacking. They trick the account holder into providing sensitive information, allowing them to steal funds, make unauthorized transactions, or alter account details to lock the legitimate owner out. This can result in substantial financial losses.
Preventive measures include implementing strong security protocols like multi-factor authentication, monitoring for suspicious login activity, educating customers on security practices, and having a response plan in place to notify affected customers and law enforcement.
CEO email fraud, also known as business email compromise, involves criminals impersonating a CEO or other high-ranking executive to deceive employees or business partners into transferring funds or providing sensitive information. This type of fraud can lead to significant financial losses and damage to an organization's reputation.
