Frequently Asked Questions

  • What are the advantages of Clarity Global Inc?

    With Clarity Global, you gain access to a suite of enhanced, tailored payment solutions supported, and dedicated expert support. Operating in 100+ jurisdictions, we facilitate payments to over 180 destinations in 70+ currencies, empowering businesses across a wide range of verticals — including middle- and high-risk sectors.

  • How does Clarity Global Inc protect my privacy?

    Protecting customer security and privacy is our highest priority. Learn more on our Privacy Policy page.

  • How is Clarity Global Inc. regulated?

    Clarity Global Inc. is regulated as an authorized Money Services Business (MSB) by FINTRAC (Financial Transactions and Reports Analysis Centre of Canada), Registration # M22927420.

  • What are the permitted industries?

    Clarity Global offers business accounts to companies across a wide range of industries, including medium- and high-risk sectors. During the onboarding process, you’ll be asked to provide details about your business activities to determine eligibility. You can also contact our sales team or review our acceptance guidelines for more information.

  • What documents do I need to sign up to Clarity Global?

    Registering a Clarity Global account requires legal presence (e.g. Articles and Memorandum of Association), Company details (e.g. Certificate of Good Standing), Ownership structure (e.g. Excerpt from the State Company Registry), and UBO/directors IDs. In some cases additional documents may be requested.

    To see the complete registration process, check out our video guide (TBD).

  • What is a multi-currency account?

    A Clarity Global multi-currency account enables businesses to receive payments from customers and pay team members and contractors efficiently and cost-effectively in 70 currencies, providing access to 180 countries and territories. In addition, we offer currency exchange services and access to on/off-ramp solutions through our trusted partner network.

  • Can I make SWIFT and SEPA transfers?

    Yes, you can send and receive both SWIFT and SEPA payments. You also have access to CHAPS, ACH, Interac (receive only), and other local payment rails.

  • How does Clarity Global Inc. secure my money?

    Funds are held with duly authorized and regulated banking partners in Canada, the EEA, and the UK, and are protected through safeguarding measures. Client funds are kept separate from company operating accounts in accordance with Canadian regulations and established banking security standards.

  • Are there any monthly limits on the amount I can process with a multi-currency account?

    Clarity Global does not impose any monthly limits on transaction amounts for multi-currency accounts. However, certain transactions may be subject to additional review and compliance checks.

  • How long does it take to open a multi-currency account?

    If you promptly provide the required company details, KYC documents and complete UBO and director verification, account opening takes up to 3 business days. This applies to active companies with acceptable jurisdictions, business models, and residency of UBOs and directors. Additional requirements and timelines may apply to companies from high-risk markets & industries.

  • How do I make a new transfer?

    It’s so easy to make a new transfer in Clarity Global account:

    • Go to the Payments tab, then select Make a Transfer.
    • Enter your recipient’s details, payment description, and attach supporting documents.
    • Make sure that all details are correct and click Submit.

    That’s it. Check our video guide for more details.

  • Can I schedule a future payment or set up recurring payments?

    Yes, you can schedule a single or recurring payments in your account. Check our video guide for more details.

  • How long will my transfer take?

    Normally, SEPA, CHAPS, ACH, Interac, and other local payment rails are processed within up to 1 business day, while SWIFT transfers typically take 1–5 business days. In some cases, processing times may be longer.

  • What countries can I send money to with Clarity Global Inc?

    You can send money to over 180 countries worldwide.

  • Why do you maintain a financial partnership network, and what does it mean for customers?

    Clarity Global partners with 10+ reputable financial institutions across Canada, the EU, the UK, and other trusted jurisdictions. This enables us to deliver a comprehensive suite of payment solutions while ensuring flexibility and resilience. We work exclusively with well-established, duly authorized partners to protect our customers’ funds and data.

  • What advantages does Clarity Global offer for FX transactions?

    Our platform supports 70 currencies with competitive exchange rates, allowing you to manage transactions and FX in one place - reducing friction and eliminating unnecessary fees from your daily operations.

  • Are there limits on how much currency I can exchange on Clarity Global platform?

    Clarity Global does not impose any limits on currency exchange transactions. However, certain currency exchanges may be subject to additional review and compliance checks.

  • How do I exchange currencies with a Clarity Global account?

    Converting currency in your Clarity Global account is simple:

    • Go to the Services tab and select Conversions.
    • Choose the currency balance you want to use and the currency you want to convert to.
    • Enter the amount you wish to convert and click Submit.

    That’s it. For more details, please check our video guide.

  • How long does currency conversion with Clarity Global take?

    Conversion happens immediately.

  • Can I see currency exchange rates before I make a transaction?

    Yes, you can view indicative exchange rates for major currencies in your account. However, as FX rates fluctuate frequently, we recommend contacting your account manager for the most accurate pricing.

  • How can I convert my crypto to fiat?

    Clarity Global offers crypto on/off ramp services through a network of vetted and duly authorized partners. To initiate a conversion, please contact your account manager.

  • What currencies and cryptocurrencies are supported?

    Through the Clarity Global network, you can convert stablecoins (USDT and USDC) as well as major cryptocurrencies (Bitcoin, Ethereum, etc.) into over 70 fiat currencies, and vice versa.

  • What payment methods support crypto conversion?

    You can pay for crypto directly from your Clarity Global account.

  • Can I pay my fiat invoices with crypto funds?

    Yes. Please contact your account manager for further details and assistance.

  • How long do transactions take?

    Crypto-to-fiat and fiat-to-crypto transactions are typically processed within 2 hours. However, in some cases, transactions may take longer.

  • How can I block my card and order a new one?

    You can do it from the Global Clarity Cards mobile app available for Google Play and App Store.

  • Can I withdraw cash via ATMs?

    Yes, you can withdraw cash from ATMs anywhere VISA is accepted.

  • How can I top up the card?

    You can top up your card by making an internal transfer to your Virtual Cards account. The account details are available in the mobile application. You can top up in both fiat and crypto. Typically, the top-up happens the same day. However, in certain cases, processing may take longer due to additional review or compliance checks.

  • Can I order multiple cards for a single account?

    Yes, you can assign cards on your employees, departments or projects to track spend more efficiently.

  • How can I manage my card limits?

    You can easily manage your daily and monthly limits for online and in-store transactions through the Clarity Global Cards mobile app, available on Google Play and the App Store.

  • How can I order a Debit Card?

    We offer debit cards only to our customers. First, you need to register a Clarity Global account, then you can apply for a debit card(s) via our support team.

  • What spending limits apply to corporate debit cards?

    Our corporate debit card limits are flexible and tailored to your business profile and experience with us. By default, cards come with a monthly limit of €25,000, but this can be increased to €100,000 or more based on your needs and account history.

  • Can I pay for a media campaign with these cards?

    Yes, you can pay for media campaigns. If you experience any issues, feel free to contact our support team.

  • How does the affiliate program work and what is the commission structure?

    The affiliate program works on two models:

    • Revenue-sharing model: commission is calculated as a percentage of the revenue generated from referred clients.
    • Reseller margin model (markup): the partner resells our services at their own set price, earning the difference between their price and ours.
  • What kind of support do you provide for affiliate partners?

    We offer dedicated expert support to our affiliate partners and their referrals. We also provide best practices and marketing materials to help you attract and convert new customers.

  • How can I track bonuses from the referral program?

    Each month, we send a detailed report showing the status of your referrals and the calculation of your rewards.

  • How and when are commissions paid?

    Commissions are paid monthly, by the 10th of each month. Funds can be transferred to your Clarity Global account or any external account in either fiat or crypto. We can also issue a card and transfer rewards directly to it.

  • Can I run paid ads using my affiliate link?

    Paid campaigns are subject to approval by your relationship manager.

  • What should I do if I have not received an activation link?

    Check your spam folder. If still missing, email support, and the team will assist you.

  • How do your pricing compare to competitors?

    Our pricing is competitive and designed to reflect the value and quality of our services. While we may not always be the lowest-priced option, we focus on delivering greater reliability, strong compliance standards, dedicated support, and advanced functionality — helping clients achieve better long-term value than lower-cost alternatives.

  • How can I dispute a card transaction if my goods were damaged, defective, or never delivered?

    Please contact your personal manager, share the details of the transaction in question, and complete the dispute form. A chargeback processing fee may apply, where applicable.

  • In what cases may my account with Clarity Global be closed?

    Accounts may be terminated in the following cases:

    Voluntary termination:
    You may close your account anytime by notifying us via email.

    Involuntary termination:
    An account may be terminated in cases of suspected illegal activity, non-compliance with applicable requirements, fraud, identity verification issues, provision of false or misleading information, failure to pay applicable monthly or service fees, legal disputes, or other legal or regulatory obligations.

    Inactivity:
    Accounts may be terminated after at least five months of inactivity, subject to prior notice.

    Termination includes processing outstanding transactions and returning remaining balance minus applicable fees.