The processing of personal data at Clarity Global Inc (further - “we”, “us”, “our”, “ Clarity Global”) is regulated by Personal Information Protection and Electronic Documents Act (PIPEDA). In addition, Clarity Global also follow the provisions of the General Data Protection Regulation (2016/679) (the GDPR) and the e-Privacy Directive (2002/58/EC) (collectively referred to as the Data Protection Laws).
This Privacy Notice applies to the following three circumstances:
Personal data is processed when you visit and use our website.
Any natural person that has been contacted us, either via phone or website or email.
Personal data is processed to service our potential and existing clients.
We will comply with the data protection principles set out under PIPEDA.
This includes:
Maintaining policies and frameworks governing how we handle personal data and a Privacy Officer who oversees privacy governance.
Notifying you of our reasons for collecting, using and disclosing personal data.
Obtaining your consent in order to collect, use, or disclose personal data unless otherwise permitted or required by law.
Limiting personal data collection to what is necessary for our identified purposes.
Limiting the use and disclosure of personal data and retaining such data for the purposes for which it is collected.
Keeping personal data as accurate, complete, and up-to-date as possible.
Protecting personal data with appropriate security measures against unauthorised access.
Openness about how we manage your personal data and our policies and procedures are readily available.
Informing you, at your request, of your personal data's existence, use, and disclosure.
Allowing you to challenge our compliance with the above principles.
Personal data means any information about an individual from which that person can be identified, whether from the information alone or when combined with other information. It does not include data where your identity has been removed, such as anonymous data.
4.1 Personal data collected from you:
4.1.1 Website: When you visit our website, we collect minimal personal data, including information about your computer or device, log data (such as the webpages you visit, IP address, and access times), and interaction history with our webpages. Providing your personal data is optional but may be necessary for our services. If you choose not to provide your personal data, we may be unable to provide you with the requested services.
4.1.2 Client: For clients, we collect personal data during the onboarding process, including but not limited to name, email address, telephone number, address, nationality, date of birth, identification documents, and signatures, as stated in our KYC and Identification policy. We also collect data on account activity, communications, and portal usage during the business relationship.
4.2 Personal data collected from other sources:
4.2.1 Marketing: If we contacted you during a marketing campaign, we may have collected personal data from third-party sources like LinkedIn, directories, and news sources.
4.2.2 Client: We may receive personal data from other sources, such as credit information, credit references, business partners, and legal checks, which we use for creditworthiness, fraud prevention, compliance, and service improvement. We obtain your explicit consent before performing any credit search.
4.3 Cookies and similar technologies: We use cookies and similar technologies, as explained in detail in our Cookies Policy on our website (https://clarityglobalinc.com/cookie-policy.html).
5.1 Website:
We use your personal data to interact with you, provide support services, improve our website and products, and offer relevant content and services. We use your personal data to communicate with you about support services, register you for our services, provide technical and customer support, and determine your location.
5.2 Marketing:
We collect personal data for direct marketing purposes to offer services that interest you. We may monitor and record communications for quality assurance, training, fraud prevention, and compliance purposes.
5.3 Client:
For clients, we use personal data for onboarding, account management, contract notes, regulatory compliance, payment processing, and statistical and behavioural analysis. We may monitor and record communications for various purposes, including quality assurance, training, and compliance.
We may share limited pieces of your personal information with our contractors, business partners, credit reference agents, law enforcement agencies, legal representatives, and processors. We collect and use personal data based on legitimate interest or consent, and you can opt-out anytime.
Sharing Information Outside Canada
We may use cloud storage to store our personal information about you. The cloud storage and the IT servers may be located outside Canada.
We may also disclose personal information to third-party suppliers and service providers located overseas to provide the service you have requested.
We retain personal data in accordance with our Data Retention Policy, keeping it for the duration of the contract and longer if required by legal or regulatory obligations. Once no longer needed, we securely destroy or anonymise the data.
We store personal data in secure environments, implementing appropriate security measures to prevent unauthorised access or use. Access is limited to authorised individuals who are bound by confidentiality obligations. We have procedures in place to address data security breaches and will notify you and regulators if required.
We may send you marketing information about our products and services via post, email, or telephone. Marketing preferences differ for clients and potential clients, and you can opt out or manage your preferences by contacting us.
Under Data Protection Laws, you have rights such as accessing and rectifying your personal data, requesting erasure, restricting processing and withdrawing consent, objecting to processing, and data portability. You can make such requests, and we will respond within one month. Opt-out options for direct marketing may also be available.
Additionally, if you are a European resident, we note that we are processing your information in order to fulfil contracts we might have with you (for example, if you make an order through the Site) or otherwise to pursue our legitimate business interests listed above. Also, please note that your information will be transferred outside of Europe, including Canada.
In addition, if you reside in the European Economic Area or Switzerland, you also have the following rights:
You have the right to complain to the data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority. (Contact details for data protection authorities in the European Economic Area and certain non-European countries (including the US and Canada) are available here https://ec.europa.eu/justice/article-29/structure/data-protectionauthorities/ index_en.html
This Privacy Notice was published on 13 July 2022. The last update was on 13 July 2023.
We may update or amend this Privacy Notice from time to time. You should check this Privacy Notice frequently to ensure you are aware of the most recent version that will apply each time you access this website. We will also attempt to notify users of any material changes by:
Email if you have opted to receive emails.
A notice on the website header.
If you have any questions about this Privacy Notice or the personal data we hold about you, please contact us by:
Email – [email protected]
Post – 125-9th Avenue Southeast, Suite 2000, Calgary, Alberta, T2P0P6.
If you have any complaints about this Privacy Notice or the personal data we hold about you, please contact us by contacting the above contact information.